Selene Privé
Privacy Policy
Your privacy is our commitment. This policy explains how Selene Privé collects, uses, and protects your personal data in connection with our premium chauffeur and destination management services across Switzerland and Europe.
Last updated: March 30, 2026
1. Introduction
Selene Privé ("we", "us", "our") is committed to protecting your personal data and respecting your privacy at every stage of our relationship with you. We understand that when you engage with our services — whether booking a private transfer, arranging a bespoke travel itinerary, or enquiring about our concierge offerings — you are entrusting us with information that matters.
This Privacy Policy explains clearly and transparently how we collect, use, store, and protect your personal data in connection with our chauffeur services and destination management services across Switzerland and Europe. It applies to all clients and prospective clients who interact with us, whether through our website, by telephone, by email, or in person.
We encourage you to read this policy carefully. If you have any questions or concerns about how your data is handled, please do not hesitate to reach out to us directly. Our contact details are provided at the end of this document.

This policy is designed to be transparent and straightforward. If anything is unclear, we welcome your questions at info@selene-prive.ch.
2. Data Controller
The entity responsible for the collection and processing of your personal data is:
Selene Privé
6418 Switzerland
Questions About Your Data?
As your data controller, we are fully accountable for how your personal information is handled. If at any point you wish to understand, access, correct, or remove your data, our team is available to assist you promptly and professionally.
We process your data in accordance with the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the European General Data Protection Regulation (GDPR).
3. Personal Data We Collect
To deliver our premium chauffeur and destination management services, we collect only the personal data that is necessary and proportionate to the purposes described in this policy. The categories of personal data we may collect and process are outlined below.
Client Information
  • Full name
  • Email address
  • Phone number
  • Nationality (where relevant for travel arrangements)
Booking & Travel Information
  • Pickup and drop-off locations
  • Travel itinerary and schedule
  • Flight details (for airport services)
  • Number of passengers and luggage requirements
Payment Information
  • Billing address
  • Payment details (processed via secure third-party providers)
Communication Data
  • Emails, messages, and call records related to bookings or enquiries
Technical Data (Website)
  • IP address
  • Browser type
  • Usage data (via cookies or analytics tools)
We do not collect sensitive categories of personal data (such as health or biometric data) unless specifically required for a service you have requested and with your explicit consent.
4. Purpose of Data Processing
We process personal data only for clearly defined, legitimate purposes. Every piece of information we hold about you serves a specific function in enabling us to deliver exceptional, seamless service. We do not use your data for purposes beyond those described here, and we never sell your personal data to third parties.
Service Delivery
To manage bookings and provide our chauffeur and transportation services with precision and care.
Travel & Concierge Planning
To plan and deliver personalised travel experiences, itinerary coordination, and concierge services tailored to your needs.
Client Communication
To communicate with you regarding your bookings, service updates, schedule changes, and relevant information throughout your journey.
Payments & Invoicing
To process payments securely and issue accurate invoices in accordance with Swiss financial and tax requirements.
Service Improvement
To analyse and improve the quality of our services, refine the client experience, and develop new offerings where appropriate.
Legal Compliance
To fulfil our obligations under applicable Swiss and EU laws and regulations, including data protection, financial, and anti-money laundering requirements.
5. Legal Basis for Processing
Every time we process your personal data, we do so on the basis of a clearly identified legal ground. This ensures that our data processing activities are lawful, fair, and transparent — in line with the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the GDPR. The legal bases we rely upon are as follows:
Performance of a Contract
The primary basis for most of our processing activities. When you book our services, we need to process your personal data to fulfil and manage that agreement effectively.
Legitimate Interest
Used where processing serves our business needs — such as improving service quality and maintaining communication — without overriding your fundamental rights and freedoms.
Legal Obligations
Certain data must be retained or disclosed to comply with Swiss or EU legal requirements, including financial record-keeping and regulatory reporting.
Consent
Where applicable — for example, in the context of direct marketing communications — we will always request your explicit consent and make it straightforward to withdraw it at any time.
6. Data Sharing
We do not share your personal data indiscriminately. Your information is disclosed to third parties only where strictly necessary to deliver the services you have requested, to process payments, or to comply with legal obligations. All third parties we engage with are required to handle your data securely, confidentially, and solely for the intended purpose.
Service Partners
  • Professional chauffeurs and affiliated transport providers operating within our trusted network
  • Hotels, restaurants, and experience providers — only when directly required to fulfil your itinerary or booking
Service Providers
  • Secure payment processors handling financial transactions on our behalf
  • IT and system providers, including booking management platforms and communications infrastructure
Authorities
Where required by Swiss or EU law, we may be obligated to share specific data with regulatory bodies, law enforcement agencies, or other competent authorities. We will only do so to the extent strictly required by applicable legislation.
Our Commitment
We conduct due diligence on all third-party partners to verify that they operate appropriate data protection standards. We do not sell, rent, or trade your personal data under any circumstances.
7. International Data Transfers
Selene Privé operates primarily within Switzerland and the European Economic Area (EEA). However, the nature of our destination management services means that, in some circumstances, your personal data may need to be transferred to countries outside Switzerland or the EEA — for example, when coordinating travel arrangements or communicating with international service partners on your behalf.
In all such cases, we take careful steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include standard contractual clauses approved by the relevant data protection authorities, or transfers to countries that are recognised as providing an adequate level of data protection.
If you would like further information about the specific safeguards we apply in relation to any international transfer of your data, please contact us at info@selene-prive.ch and we will be happy to provide details.
8. Data Retention
We do not retain your personal data longer than is necessary for the purposes for which it was collected. Our retention periods are determined by the nature of the data, the purpose of processing, and any applicable legal or contractual requirements. Once data is no longer needed, it is securely deleted or anonymised in accordance with our internal data management procedures.
Service Delivery
Data required to provide and manage your bookings is retained for the duration of the service relationship and for a reasonable period thereafter, to address any follow-up queries or disputes.
Contractual Obligations
Information necessary to fulfil contractual obligations — including invoices, payment records, and correspondence — is retained for the period stipulated under Swiss commercial and tax law, typically up to ten years.
Legal Requirements
Where applicable law requires us to retain certain records — such as financial documentation or compliance records — we will do so for the mandated duration and no longer.
9. Data Security
Protecting your personal data is a responsibility we take seriously. We implement a comprehensive range of technical and organisational security measures designed to safeguard your information against unauthorised access, accidental loss, misuse, disclosure, or alteration. Our approach to data security reflects the sensitivity of the information entrusted to us and the high standards our clients expect.
Access Controls
Access to personal data is restricted to authorised personnel who require it to perform their professional duties. All team members are trained on data protection best practices.
Secure Transmission
Data transmitted between your devices and our systems — including payment information — is protected using industry-standard encryption protocols.
System Integrity
Our IT infrastructure is maintained and regularly reviewed to minimise vulnerabilities. We work with trusted service providers who meet stringent security requirements.
While no system can guarantee absolute security, we are committed to continuous improvement of our security practices and to responding swiftly and transparently in the unlikely event of a data breach.
10. Your Rights
Under applicable Swiss data protection laws — and, where relevant, the GDPR — you have a meaningful set of rights in relation to your personal data. We are committed to upholding these rights and to responding to any request you make in a timely, clear, and professional manner. You will never need to justify exercising your rights; simply contact us and we will guide you through the process.
Right of Access
You have the right to request a copy of the personal data we hold about you, along with information about how and why it is being processed.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal obligations we must fulfil.
Right to Restrict or Object
You have the right to restrict or object to the processing of your personal data in certain circumstances, including where processing is based on our legitimate interests.
Right to Withdraw Consent
Where processing is based on your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of your rights, please contact us at info@selene-prive.ch. We will respond within the timeframe required by applicable law.
11. Cookies and Website Tracking
Our website uses cookies and similar tracking technologies to enhance the browsing experience and to help us understand how visitors interact with our content. Cookies are small text files placed on your device when you visit a website; they enable the site to remember your preferences and to gather anonymised usage data that supports our ongoing efforts to improve the website's performance and usability.
How We Use Cookies
  • Functionality cookies: Enable core website features and remember your preferences during your visit.
  • Analytics cookies: Help us understand how visitors navigate the site, which pages attract the most attention, and where improvements can be made. Data collected is aggregated and anonymised.
  • Performance cookies: Assist in diagnosing technical issues and ensuring the website loads efficiently across different devices and browsers.
Your Cookie Choices
You are in control of your cookie preferences. Most web browsers allow you to view, manage, block, or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of our website.
For further guidance on managing cookies, visit your browser's help section or refer to resources such as www.allaboutcookies.org.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or applicable legal and regulatory requirements. When we make material changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.
The latest version of this Privacy Policy will always be available on our website. Continued use of our services after any update constitutes acceptance of the revised policy. If you have any concerns about changes to this policy, please contact us before continuing to use our services.
Get in Touch
13. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data, please do not hesitate to reach out. We are committed to responding to all enquiries promptly, respectfully, and in full compliance with our obligations under applicable data protection law.
Selene Privé
6418 Switzerland
We're Here to Help
Whether you wish to exercise one of your data rights, ask a question about how your information is used, or simply seek reassurance about our privacy practices — our team is here for you. Privacy and trust are at the heart of everything we do at Selene Privé.
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